New Lotus Mart

Refund and Returns Policy

You may request a return within 7 days of delivery if the product is unused, in its original packaging, and accompanied by proof of purchase (your Order ID).

Once we receive and inspect the returned item, we will notify you of the approval status of your refund. Approved refunds are processed to your original payment method within 5-7 business days.

Items damaged due to misuse, or missing original packaging/accessories, are not eligible for return.